ANSWERS TO COMMONLY ASKED QUESTIONS
If you do not see a relevant response to your question here, please contact us at email@example.com or contact us via Facebook live chat on the website.
As we deal with a large order volume over the holiday season, including Black Friday and Cyber Monday, we will try our best to get back to you as soon as possible.
Are you a Canadian company?
Yes, we are founded in Montreal, Canada. Our customer support team is located in Canada. We do use international suppliers to source our no-gi jiujitsu apparel, which helps us provide our customers with the best deals and most affordable prices on the market! The majority of our customers are located in Canada, but we offer FREE worldwide shipping :)
How long do the items take to ship?
Not accounting for any delays at customs or other logistical delays, please allow for 2-4 weeks for order delivery following shipment. Please allow for 1-3 business days for order processing.
Why can't I see any shipping information when I click on the tracking link?
Since our gear is shipped from international suppliers, you will see shipping information from Canada Post once the package has been successfully received by Canadian customs. Please be patient if you do not see any shipping updates right away.
Why did I receive multiple tracking numbers?
For fastest shipping, our orders occasionally ship out in multiple packages. You may receive more than one tracking number for your order, but don't worry - it's all coming!
What shipping carriers do you use?
Our orders are mainly shipped out using Canada Post. We also use China Post for some orders.
I made a mistake when placing my order. Can I change the size or item in my order once it's been placed?
Yes, please send us a message via Facebook live chat or email us at firstname.lastname@example.org and we will amend your order.
Do you carry gi apparel?
At the moment, we only offer no-gi jiujitsu apparel.
What size should I order?
Please refer to our Sizing page to see what size of apparel you should order. If you are between sizes on the chart, we generally recommend sizing up. You can send us a message via live chat if you are still unsure about which size to choose.
Is your apparel unisex?
Yes, most of our no-gi apparel can be worn as unisex. We also offer a selection of legging spats catered to our female fighters.